Last Updated: June 9th, 2025

9Proxy Refund Policy

At 9Proxy, we are committed to providing transparent information about our refund policy. Please read this policy carefully before making any purchases or deposits, as it outlines important information about the non-refundable nature of our services.

Overview

9Proxy provides intangible and irrevocable digital services, which means all purchases and deposits are final and non-refundable. This policy applies to all transactions on our platform, including:
  • One-time proxy purchases
  • 9Proxy Wallet deposits
  • All other services we offer
We believe it's essential for our customers to understand this policy thoroughly before making any financial commitments.

No Refund Policy

Once an order has been placed and the product has been dispatched, or funds have been deposited into your 9Proxy Wallet, we do not issue refunds under any circumstances. This strict policy exists because of the unique nature of our digital proxy services. Our proxy services are intangible digital products that cannot be "returned" once delivered. Services are activated and become accessible immediately upon purchase, and once proxy credentials are provided to you, the service has been fully delivered and consumed.

9Proxy Wallet Policy

The 9Proxy Wallet is a convenient feature that allows users to deposit funds for use exclusively within our platform. However, it's crucial to understand that all funds deposited into the 9Proxy Wallet are both non-refundable and non-withdrawable. This means once you add money to your wallet, it cannot be returned to your original payment method or transferred out to external accounts. The funds can only be used for purchasing 9Proxy services and products as specified on our website or application. Wallet funds may only be used within the 9Proxy platform and are subject to all terms and conditions outlined in our Terms of Service. We reserve the right to restrict or suspend access to the 9Proxy Wallet for any user found to be in violation of these terms or engaging in prohibited activities. The good news is that funds in your wallet do not expire as long as your account remains active and in good standing. However, if your account is terminated or suspended due to violations of our Terms of Service, any remaining funds in the 9Proxy Wallet may be forfeited at our discretion.

Proxy Replacement Program

While we maintain a strict no-refund policy, we understand that technical issues can occasionally occur with proxy services. To address this concern and ensure you receive the reliable service you expect, we have implemented a comprehensive Proxy Replacement Feature. This program works through a simple process:
  • Report non-functional proxies within 60 seconds of first use
  • Check the proxy's status in your "Today List" section
  • Receive an automatic replacement if confirmed inactive
If our system confirms that the proxy is indeed inactive or non-functional, we will automatically provide you with a replacement proxy at no additional cost. This feature ensures that you receive working proxies and maintains the quality of service we strive to provide, even though we cannot offer monetary refunds.

Alternative Solutions and Support

Although we cannot provide monetary refunds, we are committed to ensuring customer satisfaction through comprehensive technical support and alternative solutions. Our support team is available at[email protected] to assist with technical issues, configuration problems, and troubleshooting. We typically respond to support inquiries within 24 business hours and work diligently to resolve any service-related concerns you may have. In cases where disputes arise due to technical faults, bugs, or other issues directly attributable to 9Proxy's service or platform, we will ensure that affected parties receive appropriate compensation as determined by our assessment of the situation. This compensation may come in the form of service credits, extended service periods, or additional proxy allocations, depending on the nature and severity of the issue encountered.

Dispute Resolution and Legal Considerations

For customers who have purchased services through authorized resellers, we have established a comprehensive dispute resolution process. We strongly recommend that customers contact 9Proxy directly at[email protected] to validate the legitimacy of any reseller before making a purchase. If disputes arise between customers and resellers, both parties must submit their claims to our support team with solid proof and documentation, including transaction records, communication logs, and service delivery confirmations.

Important Considerations Before Purchase

Before making any purchases or deposits with 9Proxy, we strongly encourage you to carefully consider your needs and understand the permanent nature of all transactions. Since all sales are final upon completion and you'll be purchasing immediate access to digital services, it's essential to evaluate your proxy requirements thoroughly. We recommend starting with smaller packages to evaluate our service quality and ensure compatibility with your technical setup before making larger investments. We also suggest taking advantage of any free trial options we may offer and reading our complete Terms of Service to fully understand all aspects of our service. If you have any questions about our services, pricing, or technical requirements, please don't hesitate to contact our support team before making a purchase. This proactive approach can help prevent misunderstandings and ensure that our services meet your specific needs.

Contact Information and Policy Updates

For questions about this refund policy, to report service issues, or for any other support needs, please contact us at[email protected]. Our support team is equipped to help with technical issues, account questions, and general inquiries about our services. This refund policy may be updated from time to time to reflect changes in our services, legal requirements, or business practices. Any changes will be effective immediately upon posting on our website, and your continued use of our services following any changes constitutes acceptance of the revised policy. We recommend checking this page periodically to stay informed about any updates to our refund policy. By using 9Proxy services, you acknowledge that you have read, understood, and agree to this refund policy. We appreciate your understanding of our no-refund stance and encourage you to reach out to our support team if you have any questions or concerns before making a purchase.
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