Effective Date: 15th November 2023

Terms Of Service

These Terms of Service ("Terms") govern your use of the 9Proxy website and services ("Service"). Please carefully read these Terms before accessing or using the Service. By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Service.

1. ACCEPTANCE OF TERMS

1.1 ConnectWise Relationship

These Terms of Service ("Terms") govern your use of the 9Proxy website and services ("Service"). Please carefully read these Terms before accessing or using the Service. By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Service.

1.2 Agreement to Terms

By accessing or using the 9Proxy website and services, you acknowledge and agree to these Terms and any additional terms and conditions and policies referenced herein or made available via hyperlink. These Terms apply to all users of the website, including visitors, customers, and anyone who accesses our website or services ("User").

2. REQUIREMENTS

2.1. Eligibility

You must not be prohibited by law from using internet services, applications, and online platforms.

2.2. Personal Information for Registration

To provide you with our services, we may require personal information, including but not limited to your email address and payment details. Please refer to our Privacy Policy for further details on how we handle your personal information.

3. UPDATES AND MODIFICATIONS

We reserve the right to update, modify, or replace any part of these Terms at any time without notice. Changes will be effective immediately upon posting on the Site. It is your responsibility to review these Terms periodically. Your continued use of our services following any changes constitutes your acceptance of the revised Terms.

4. INTELLECTUAL PROPERTY RIGHTS

4.1. Copyrights

9Proxy retains all copyrights and proprietary rights to all intellectual property associated with the Site and its services, including but not limited to text, graphics, logos, icons, images, videos, audio clips, data compilations, and software (collectively referred to as the "Content"). The Content is protected by international copyright laws. You may not copy, transmit, distribute, display, republish, post, or upload any Content from our Site without our prior written consent or unless explicitly permitted on the Site. Unauthorized use or alteration of Content constitutes a violation of our intellectual property rights.

4.2. Limited License

Users are granted a limited, non-exclusive license to use the Site and its services for their intended purpose. Users may share and promote 9Proxy's website links on their social media platforms within reasonable limits. Users may not exploit any part of our services without prior written permission.

4.3. Copyright Policy and DMCA Procedure

9Proxy respects the intellectual property rights of others and expects its users to do the same. Users are not permitted to infringe upon any person's, company's, or entity's copyrights. Posting, sending, or sharing copyrighted content on our platform is prohibited and constitutes a violation of intellectual property rights.If you believe that your copyrighted material is being used on our Site without permission, you may contact us following the Digital Millennium Copyright Act ("DMCA") procedure:Submit a written notification to our DMCA Agent at [email protected], including:
  • Identification of the infringed copyrighted work(s).
  • Identification of the material or link hosting the infringing content.
  • Details of the copyright owner, including contact information.
  • A statement affirming that you have a good faith belief that the use of the copyrighted material is unauthorized.
  • Identification of the infringed copyrighted work(s).
  • A statement affirming the accuracy of the information provided.
  • Your full name and electronic or physical signature, or that of your authorized agent.
Please provide this information in English.

5. RESELLER TERMS AND DISPUTE RESOLUTION

5.1. Reseller Appreciation and Fair Dealing

9Proxy appreciates the valuable contributions of our resellers to our service ecosystem. We are committed to ensuring fair treatment for all parties involved in reseller transactions, including end customers and authorized resellers.

5.2. Reseller Validation

To protect customers from fraudulent activities and unauthorized resellers, we strongly recommend that customers contact 9Proxy directly at [email protected] to validate the legitimacy of any reseller before making a purchase. This verification process helps ensure customers are dealing with authorized partners and helps prevent scammer activities.

5.3. Dispute Resolution Process

When disputes arise between customers and resellers regarding 9Proxy services, both parties may file a claim with 9Proxy following these procedures:

5.3.1. Filing a Claim

Both the customer and reseller must submit their claims to [email protected] with solid proof and documentation supporting their position, including but not limited to:
  • Transaction records and receipts
  • Communication logs between parties
  • Service delivery confirmations
  • Any other relevant evidence

5.3.2. Resolution Process

9Proxy will review all submitted evidence and make a determination based on the facts presented. We are committed to resolving disputes fairly and impartially, considering the interests of all parties involved.

5.3.3. Service Limitations During Disputes

Please be aware that during the dispute resolution process, we cannot guarantee that the number of IPs or service levels can remain consistent or unchanged. Both customers and resellers should exercise caution and consider this factor when entering into agreements.

5.3.4. Final Decision

9Proxy's decision regarding any dispute will be final and binding on all parties. We reserve the right to take any action we deem appropriate to resolve the dispute fairly.

5.4. Compensation for Service Issues

In cases where disputes arise due to technical faults, bugs, or other issues directly attributable to 9Proxy's service or platform, we will ensure that affected parties receive appropriate compensation as determined by our assessment of the situation.

5.5. Reseller Responsibilities

Resellers must operate in compliance with all applicable laws and regulations and must not misrepresent 9Proxy services or terms. Any reseller found to be engaging in fraudulent activities or misrepresentation may have their access to 9Proxy services terminated immediately.

6. SERVICE DISCLAIMER

We shall not be liable for any failure to perform our obligations under these Terms if such failure is caused by unforeseen events beyond our reasonable control, including but not limited to internet outages, communication outages, fire, flood, strike, emergency situations, lockdowns, war, or acts of God.To the maximum extent permitted by law, 9Proxy excludes liability for any loss or damage of any kind arising in any way, including but not limited to:
  • Interruptions or delays in updating the website or services.
  • Infringement by any person of the Intellectual Property Rights of any third party resulting from their use of the 9Proxy website and/or services.
  • Loss or damage resulting from your use or inability to use our services due to unauthorized access to, or alteration of, your transmissions or data beyond our control.
  • Loss of profit, wasted expenditure, corruption, destruction of data, or any other loss not directly resulting from our wrongdoing.
  • Loss or damage due to viruses or other malicious software that may infect a user's computer equipment, software, data, or other property as a result of accessing content from the website or receiving emails or attachments from us.
  • All representations, warranties, conditions, and other terms which, but for this notice, would have an effect.

7. ELECTRONIC COMMUNICATIONS DISCLAIMER

9Proxy assumes no responsibility for failed, partial, or garbled computer transmissions, system malfunctions, failures in hardware or software, telephone, cable, network, electronic or Internet, or any acts or omissions of service providers. We disclaim responsibility for internet accessibility or availability, traffic congestion, unauthorized human acts, including errors or mistakes.By accepting these terms, it is explicitly understood that 9Proxy provides its services independently, and users are not considered employees, agents, or representatives of our website, application, or company. Users do not have authority to enter into agreements or contracts on behalf of 9Proxy. Similarly, we have no control over users' personal schedules, and users are free to use 9Proxy services as they see fit. Therefore, all users acknowledge and confirm that our website and application solely act as service platforms, and users are responsible for their own use of proxy services.

8. PAYMENT POLICY

Unless otherwise stated, our services are primarily offered through subscription plans. By using our services, you authorize us to store your card details and deduct the transaction amount from your credit or debit card using payment methods such as 2CheckOut, Google Pay, Apple Pay, and Cryptocurrencies (as specified on our website) or any other methods introduced in the future. Payments will be processed according to the pricing plan available on our website, and you can select your preferred plan as specified on our website or mobile application. Payment is required prior to the commencement of services.Please note that we reserve the right to change, remove, or modify any payment methods at our sole discretion without prior notice. We do not accept any other payment methods apart from those specified on our website. Any updates regarding accepted payment methods will be communicated through notifications.Please ensure that all communications are conducted in the English language.

9. 9PROXY WALLET

9.1. General

The 9Proxy Wallet is a feature that allows users to deposit funds for use exclusively within the 9Proxy platform. Funds deposited into the 9Proxy Wallet are intended solely for purchasing services or products offered by 9Proxy, as specified on the website or application.

9.2. Non-Withdrawable Funds

Funds deposited into the 9Proxy Wallet are non-withdrawable. Once funds are added to the 9Proxy Wallet, they cannot be withdrawn or transferred out of the wallet for any reason, except for use within the 9Proxy platform as permitted by these Terms.

9.3. Non-Refundable Funds

All funds deposited into the 9Proxy Wallet are non-refunded. Users acknowledge and agree that any deposits made to the 9Proxy Wallet are final and cannot be refunded under any circumstances, except where required by applicable law.

9.4. Usage Restrictions

Funds in the 9Proxy Wallet may only be used for transactions within the 9Proxy platform and are subject to the terms and conditions outlined in these Terms of Service. 9Proxy reserves the right to restrict or suspend access to the 9Proxy Wallet for any user found to be in violation of these Terms or engaging in prohibited activities.

9.5. Expiration and Forfeiture

Funds in the 9Proxy Wallet do not expire as long as the user’s account remains active and in good standing. If an account is terminated or suspended due to a violation of these Terms, any remaining funds in the 9Proxy Wallet may be forfeited at 9Proxy’s discretion.

10. REFUND POLICY

At 9Proxy, we provide intangible and irrevocable services. Once an order has been placed and the product dispatched, or funds have been deposited into the 9Proxy Wallet, we do not issue refunds. We believe it's important for our customers to understand this policy when making a purchase on our website or depositing funds into the 9Proxy Wallet.

10.1. 9Proxy Wallet

As outlined in Section 9, all funds deposited into the 9Proxy Wallet are non-refunded and non-withdrawable. Users acknowledge that any deposits made to the 9Proxy Wallet are final and cannot be refunded or withdrawn, except where required by applicable law.

10.2. Proxy Replacement Feature

We understand that sometimes proxies may not function as expected. To address this, we have implemented a unique proxy replacement feature. For each proxy that does not work as intended, users have the option to report it within 60 seconds of use. If a proxy is reported as non-functional within 60 seconds of use, users can check its status in the Today List. If the proxy is confirmed to be inactive, a replacement proxy will be automatically added to the user’s balance at no additional cost. This ensures you receive the reliable service you expect from us.

10.3. Non-Refundable Scenarios

We want to clarify that all payments, including deposits to the 9Proxy Wallet, are final, and we do not offer refunds under any circumstances. Our services are intangible and irrevocable - once an order is placed and service is provided, no refunds will be issued.If you encounter any issues with our proxies or software, our team is ready to assist you through technical support. Additionally, remember that you have the option to report non-working proxies within 60 seconds to receive another working proxy through our proxy replacement feature.

11. PROHIBITION

By using our proxy services and platform, either directly or indirectly, you agree to use this service only for the purposes outlined in these terms of use and in accordance with applicable laws, regulations, and guidelines, whether expressly or impliedly provided.

11.1. By Using Our Services, You Understand That:

  • Accessing any of our resources through means other than those provided by us is strictly prohibited. You agree not to access our app in any unlawful or unethical manner.
  • Users are responsible for maintaining the confidentiality of their login, registration, or account information and will be solely accountable for activities that occur under their account.
  • Any activity or business that disrupts or interferes with our app's content, services, or operations is prohibited.
  • Duplication, copying, counterfeiting, or selling of source code, logos, business models, products, videos, samples, or services derived from our platform is strictly forbidden.
  • Users are responsible for any consequences, losses, or damages resulting directly or indirectly from unlawful, unethical, or unauthorized activities, for which they may be legally liable.
  • Users must report unethical, illegal, or prohibited content to us.
  • Posting copyrighted content or content owned by others is strictly prohibited and will result in warnings.
  • Mentioning black-hat or unethical methods in forums is prohibited. Members should report such content to the forum owner or administrator.
  • When posting content, ensure it does not contain viruses, worms, malware, Trojan horses, or any other harmful or destructive elements.
  • Uploading, hosting, or transmitting viruses, malware, adware, spyware, worms, Trojan horses, keystroke loggers, logic bombs, time bombs, or any other harmful programs or code is strictly forbidden and may adversely affect the operation of the app, website, hardware, systems, or devices of users or third parties.

11.2. You Agree and Consent That You Will Not:

  • Infringe upon copyright, trademark, or any other intellectual property law in a manner that may harm us now or in the future.
  • Charge back any payment made, as doing so will result in an immediate ban, which may be indefinite.
  • Impersonate any person, use a fake name, or gain unauthorized access to anyone's account.
  • Attempt to gain unauthorized access to our services, website, or application.
  • Engage in any illegal activity while using our services.
  • Become a part of any banned group.
  • Tamper with copyrighted material in any way.

11.3. Breach of Any Rules

  • If we detect any rule violations or suspicious behavior, we reserve the right to revoke access to your account without notice for any actual or suspected breach of these terms or any other relevant documentation, including instances of unauthorized account access or unauthorized disclosure of login information.

12. SERVICES DISCLAIMER

The information provided through our website and 9Proxy application is offered "as is" and should not be considered professional or legally binding advice. We do not guarantee or represent the accuracy of the information provided through the application. Our services may contain content related to various aspects of life, and users and members should consult relevant professionals before relying on any information available on or through our website and application.Please note that we have provided information, suggestions, opinions, and recommendations for general informational purposes only. Reliance on the information provided through our services is done at the user's own risk.

13. THIRD-PARTY WEBSITES DISCLAIMER

In the course of using our website, application, and services, you may come across links to third-party websites or have the opportunity to interact with third-party websites. These third parties may charge fees for using certain content or services provided on or through their websites. Therefore, you should conduct any necessary investigations or assessments before engaging in any transactions with third parties to determine whether charges will apply. Where we provide details of fees or charges for such third-party content or services, such information is provided for convenience and informational purposes only. Any interactions with third-party websites and applications are at your own risk.

14. INDEMNIFICATION

YOU AGREE TO FULLY AND COMPLETELY HOLD HARMLESS, INDEMNIFY, AND RELEASE US, OUR SERVICES, OUR COMPANY, OWNERS, STAFF, TEAM MEMBERS, EMPLOYEES, CONSULTANTS, AFFILIATES, OR ANYONE ELSE ASSOCIATED WITH 9PROXY FROM ANY AND ALL DAMAGES, CAUSES OF ACTION, LIABILITIES, SUITS, ALLEGATIONS, SUMS OF MONEY, CLAIMS, AND DEMANDS, WHETHER IN LAW OR EQUITY, THAT YOU HAVE HAD, NOW HAVE, OR WILL HAVE IN THE FUTURE AGAINST US ARISING FROM YOUR PARTICIPATION IN OR IN ANY WAY RELATED TO OUR APP, WEBSITE, GENERAL CONTENT, AND SERVICES, EVEN IF WE WERE AWARE IN ADVANCE OF THE POSSIBILITY OF SUCH CLAIMS.

15. PERSONAL DATA

Any personal information you post on or submit in connection with the purchase of our services will be used in accordance with our Privacy Policy. Please refer to our Privacy Policy, which is compliant with user privacy laws in the USA, Europe, and other regions around the world.

16. JURISDICTION AND APPLICABLE LAW

In the event of any conflict between this agreement and applicable laws, this clause will be entirely reinterpreted in accordance with the law, while all other valid clauses will remain in effect.Should any dispute arise between the two parties concerning the content of this agreement or its execution, the parties will make reasonable efforts to resolve it through amicable negotiations. In the event that negotiation proves unsuccessful, either party may initiate legal proceedings in the court located within the jurisdiction where the 9Proxy software is based.

Contact Us

If you wish to contact us, please use the email address provided below. Please be aware that it may take up to 48 business hours for us to respond. Email: [email protected]
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