Navigating the digital realm is usually seamless, until you encounter the perplexing "cannot locate the internet server or proxy server" error. While it might seem daunting, understanding its underpinnings can make all the difference. Strap in as we chart a course through its complexities.
When you encounter the "Cannot locate the Internet server or proxy server" error, it can be a result of several factors. Below, we've simplified the possible causes and their solutions:
1. Proxy Settings:
2. Network Connectivity:
3. Firewall or Security Software Interference:
4. Server Issues:
5. Outdated Software:
6. System Integrity Concerns:

Troubleshooting When Cannot Locate the Internet Server or Proxy Server
Facing this error? It can stem from a range of causes. Below is a structured guide to help you navigate through the troubleshooting process.
Check Internet Connection: Begin by ensuring your internet is working. You can do this by trying to access other websites or online platforms. If there's an issue, consider restarting your router or connecting to a different network.
Clear Browser Data: Sometimes, outdated or corrupted data in your browser can be the root of the problem. Clearing your browser's cookies and cache might help. Cookies are tiny pieces of data websites store on your device, and cache consists of stored web pages for quicker access in the future.

Safety Precautions with Security Software: Antivirus or firewall software can sometimes interrupt online connections. You can try disabling them temporarily to see if the issue resolves. Remember to turn them back on afterward for security.
Proxy Settings Adjustment: A proxy server acts as an intermediary between your computer and the internet. If you're using one, modifying its settings might help:


Microsoft Office Concerns: If you notice the error particularly in Microsoft Office tools, attempt to repair your Office installation. This might correct any corrupted files or mismatches causing the error.
Use Windows Tools: Run the in-built internet connection troubleshooter in Windows. It will diagnose and might fix network-related issues automatically.

TLS Settings: In the context of Microsoft Office errors, check your browser's TLS settings. TLS, or Transport Layer Security, ensures secure communication online. Enabling options like TLS 2.0 might help.

Hyperlinks in Office Documents: Do you face the error when clicking on hyperlinks within Office tools? Some users have encountered the word hyperlink cannot locate the internet server or proxy server error. A workaround involves using the ShellExecute() function on the URL, letting your operating system open the link in your default browser. This method requires adding the ForceShellExecute subkey in your system's registry—a sensitive database storing system and application settings.
Windows Defender Firewall: Windows Defender Firewall could be blocking the desired connection. Disabling it briefly can be a test, but always reactivate it to ensure your system's security.

System Integrity Checks: If the solutions above don't yield results, consider checking for corrupted system files or registry entries. Tools like CCleaner can help, but they should be used with caution. Windows' System File Checker (SFC) is also an option.
Server Issues: Sometimes, the problem isn't on your end. Website servers can have issues or misconfigurations, and when that's the case, it's up to the website administrators to fix them.
Security Software Reiteration: As a reminder, security tools can sometimes interfere with web access. If you have multiple security tools, try disabling them briefly to identify any that might be causing problems.
Note: Always proceed with caution, especially when changing system or software settings. When in doubt, consult with a professional or trusted source. Regular backups of important data are recommended.
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Your device can't connect to a desired internet server.
Hit Windows key + I to open Settings.

Go to Network & Internet > Proxy.


DNS helps convert website names to IP addresses. A DNS problem can prevent server location.
You should seek help from a network expert or your service provider.
Navigating through the myriad of internet errors can be overwhelming, particularly when you encounter messages like "cannot locate the internet server or proxy server". While this guide provides key insights and troubleshooting steps to tackle the issue, it's essential to remember that technology is ever-evolving. Stay ahead of tech quirks and expand your knowledge by diving into more insightful blogs from 9Proxy. We're here to simplify the complex and guide you every step of the way. Thanks for reading, and we look forward to enlightening you further in our upcoming posts!
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